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Legal terms for your account in Malaysia

This page sets out how we handle legal matters for your account on richdaddy in Malaysia, including access, record keeping, cookies, and request handling.

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How our legal terms apply here

richdaddy Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to your account use on richdaddy in Malaysia, and they sit under the local law that applies to you. If any clause here conflicts with that law, the law takes priority. We may ask for identity checks before sensitive changes, limit access to

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a page or function when we need to confirm a request, or pause action until the record matches what you send. We use account data to create and maintain your profile, answer support requests, handle disputes, prevent misuse, and meet retention duties. Cookies help us keep
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you signed in, remember language choices, and keep forms working properly. If you ask for access, correction, or removal, we will use the contact routes on this page and reply after we check the request. When access or eligibility is discussed, it depends on local law
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and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Where to send legal requests

If you want to change account details, ask for stored records, or raise a legal question, use the contact paths below.

Email request Send a message with your account email, your full name, and the exact change you want. We use this route for access checks, record requests, and correction requests that need a written trail.

Live chat Use chat when you need a quick answer about access locks, consent changes, or document checks. We can tell you what to send next and whether the request needs a more formal route.

Written letter If you prefer a formal submission, send a written request with the account email and the record or change you need. We keep it on file so you can follow the case from start to finish.

ACCESS AND STORAGE

How we handle your records

We handle legal requests with plain steps: collect only what we need, keep a trace of the request, and restrict access to staff who handle that task.

Data handling

We collect only the details needed to create and maintain your account, answer requests, and check for misuse. We keep those records in secured systems and limit internal access to staff who need them for that task.

Cookie control

Cookies help us keep you signed in, remember language choices, and measure whether pages load correctly. You can clear them in your browser, but some account functions may need them to work as expected.

Account security

Use a private password and check for unfamiliar sign-ins. Where we offer extra verification, we may ask for a code before a sensitive change so the request reaches the right account holder.

Record retention

We keep records only for the period needed for account operation, dispute handling, fraud checks, and legal duties. When that period ends, we remove or archive them under our internal retention schedule.

Change requests

Send requests to update, export, or remove details through the contact routes on this page. We may ask for matching account details or a document before making a sensitive change.

Access checks

If local law or our controls require a restriction, we may limit access to specific pages or account actions. In that case we will tell you what we need to resolve the check.

Common legal questions for you

These answers cover account records, cookie use, request handling, and how we respond when local law changes or a check is needed. If your question is about access, corrections, or removal, use the contact routes below and include the account details that help us find the right record. When access or eligibility is discussed, it depends on local law and is available where local law permits.

It explains how we handle account access, records, cookies, retention, and request channels. It also explains how local law affects your use, because any rule that conflicts with local law gives way to that law.

Yes. Send a request through email or chat with the account email and the details you want to check. We will confirm the request before releasing any record that could affect account security.

Yes. If your name, contact number, or other stored detail changed, send the corrected version and any matching proof we ask for. We use the request to update the account record after verification.

We use cookies to keep sessions active, remember language choices, and check how pages load. Some cookies are needed for account functions, while optional ones help us understand errors and improve page behaviour.

We keep records only as long as they are needed for account operation, dispute handling, fraud checks, tax duty, or another legal requirement. After that, they are removed or archived under our schedule.

If a local rule changes, we adjust the way we handle access or records so the page stays aligned with that rule. When needed, we may ask you to confirm details again.

Use the contact paths on this page and tell us what you need changed, checked, or removed. We will route the request to the right team and reply with the next step.

Legal terms for your account in Malaysia

Where to send legal requests

How we handle your records

Data handling

Cookie control

Account security

Record retention

Change requests

Access checks

Common legal questions for you

01 What does this legal page cover?

02 Can I ask for my stored details?

03 Can I ask you to correct my details?

04 Why do you use cookies?

05 How long do you keep records?

06 What happens if local law changes?

07 Who should I contact about a legal request?

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